1. Overview
Tactiks is a subscription-based software service (SaaS) billed monthly. No physical goods are shipped. This policy explains when you are entitled to a refund, how to request one, and how cancellations affect billing.
2. 14-Day Money-Back Window
We offer a full refund of your first paid charge if you request it within 14 days of that charge and you are not satisfied with the Service, provided your usage has been minimal — less than 10% of your plan's monthly capacity (leads, appointments, and team seats). This condition exists to prevent a full billing cycle of use followed by a refund request.
The 14-day window applies to your first paid charge only. Renewal charges are not eligible for the money-back window, but see Section 4 for billing-error refunds.
3. Cancellations
You may cancel your subscription at any time from your billing settings or by contacting support. Cancellation stops future charges; your plan remains active until the end of the current billing cycle, and no prorated refund is issued for the unused remainder of that cycle.
4. Billing Errors and Duplicate Charges
If you were charged in error — a duplicate charge, a charge after a confirmed cancellation, or an amount that does not match your plan — contact us and we will refund the erroneous amount in full, regardless of the 14-day window.
5. How to Request a Refund
Email support@vantaristactiks.com from the email address on your account, with the subject line "Refund request" and the date of the charge. We respond within 5 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer, the funds may take 5–10 business days to appear.
6. Payment Processors
Payments are handled by the third-party payment processors listed on our sub-processors page. Where a processor acts as Merchant of Record, the refund is executed through that processor and is also subject to its buyer terms. We do not store your card details on our servers.
7. Chargebacks
If you believe a charge is incorrect, please contact us before opening a dispute with your bank — refunds through support are faster than the chargeback process. Accounts with chargebacks on legitimate, delivered service may be suspended while the dispute is reviewed.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Material changes apply to charges made after the change, never retroactively.
9. Contact
Questions about billing or this policy: support@vantaristactiks.com.