Tactiks

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Terms of Service

These terms govern how you and your team use the Tactiks platform. Please read them carefully — by creating an account you agree to be bound by them.

Last updated: 2026-05-19

Tactiks ("the Platform", "we", "us", "our") is operated as a sole proprietorship based in the State of Illinois, United States of America. We provide a multi-tenant sales management ecosystem for distributors and their sales teams.

These Terms of Service ("Terms") form a legally binding agreement between you ("User", "you") and Tactiks and govern your access to and use of the Platform available at vantaristactiks.com (the "Service").

By creating an account, you accept these Terms in full. If you do not agree, do not register or use the Service.

1. Data Usage and Platform Ecosystem

When you use Tactiks, your data does not sit in isolated storage. It becomes part of an active operational ecosystem: leads flow between capture channels, appointments sync with calendars, sales cascade into analytics, and activity is audited across roles. Your acceptance of these Terms acknowledges that:

  • Information you submit (leads, clients, appointments, sales, notes) is processed by the Platform's internal services to power automation, reporting, auditing and search.
  • Derived data — such as aggregated KPIs, conversion funnels and seller rankings — is computed from your records and surfaced back to authorized members of your organization.
  • The Platform integrates with third-party services you explicitly enable (for example Google Calendar) and will share only the data strictly needed for those integrations to function.

The Platform is not a passive file cabinet. It is a living ecosystem whose value comes from the structure and relationships it maintains between your records.

2. Account Eligibility and Registration

To use Tactiks, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction).
  • Provide accurate, complete information during registration.
  • Maintain the confidentiality of your login credentials.
  • Be authorized to bind your organization to these Terms if registering on its behalf.

Tactiks is designed for adults operating commercial activities. The Service is not intended for children under 13, and we do not knowingly collect data from minors.

3. Acceptable Use

You agree NOT to use the Platform to:

  • Violate any applicable law, including LGPD (Brazil), GDPR (European Union), CCPA (California), or equivalent privacy regulations.
  • Upload contacts without proper consent or legal basis.
  • Send unsolicited messages (spam) through our messaging features.
  • Reverse engineer, scrape, or attempt to extract data not belonging to you.
  • Interfere with the Platform's infrastructure or other users' experience.
  • Use the Service for any unlawful business (drug trafficking, weapons, money laundering, child exploitation, etc.).
  • Bypass our security measures or RBAC controls.

We may suspend or terminate accounts that violate these provisions without prior notice in serious cases.

4. Data Retention and Inactivity

We preserve the operational value of your workspace while your account is active. If your account becomes inactive — defined as no authenticated access for ninety (90) consecutive days — we may:

  • Notify you at the email address on file about the upcoming inactivity state and provide an opportunity to download a backup of your records.
  • Place your workspace in a reduced-availability mode to preserve operational continuity for any teammates who re-authenticate.
  • After extended inactivity (180+ days), archive, anonymize, or delete records in accordance with our data lifecycle policy and applicable law.

You remain responsible for downloading or exporting any data you wish to retain outside the Platform. A self-service export is available from your workspace settings at any time.

5. Data Ownership and License

You own the content you upload. While your account is active, you retain the right to access, modify and export your records. By using the Platform you grant us a limited, non-exclusive, worldwide license to host, structure, index, transform and display that data for the sole purpose of operating the Platform on your behalf. Specifically:

  • We may store your records across redundant infrastructure and cache them in derived indexes to make search, reporting and automations possible.
  • We may structure your records into schemas required by the Platform (for example linking a sale to the seller and the lead that produced it).
  • We will never sell, rent or disclose your records to third parties for their independent marketing purposes.

This license terminates when you delete your account, subject to backup rotation timelines outlined in our Privacy Policy.

6. Marketing, Data Processing and Compliance

You are responsible for ensuring that the contacts you upload or capture through the Platform have provided you with the consent required by the laws applicable to your operation (LGPD in Brazil, GDPR in the European Union, CCPA in California, and similar regimes worldwide). You agree to use the Platform's messaging features — WhatsApp reminders, confirmation links, campaign follow-ups — only in compliance with those laws and with the acceptable-use policies of the underlying communication providers.

Tactiks processes personal data on your behalf as a "processor" (GDPR terminology) or "operator" (CCPA terminology). Our processing is limited to what is necessary to deliver the service and to meet our legal obligations. Requests from data subjects (your leads, clients) should be routed to you as the "controller"; we will assist you in responding to such requests within reasonable timeframes.

7. Subscription, Billing and Refunds

7.1 Subscription Plans

Tactiks operates on a monthly subscription model. Plans, pricing, and feature limits are published on our pricing page and may be updated. Active subscribers are honored for the remainder of their current billing cycle.

7.2 Payment Processing

Payments are processed through a Merchant of Record. The current payment processor and any backups are listed at vantaristactiks.com/sub-processors. Our payment processor collects payment information; we do not store credit card details on our servers.

7.3 Refunds

We offer a 14-day refund window from the date of your first paid charge if you are not satisfied with the Service, provided usage has been minimal (less than 10% of your plan's monthly capacity). Refund requests should be submitted to support@vantaristactiks.com.

Subscriptions auto-renew unless canceled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing cycle without further charges.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • TACTIKS' AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY USD ($50.00), WHICHEVER IS LESS.
  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, PROFITS, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the legal theory of recovery (contract, tort, statute, or otherwise).

9. Indemnification

You agree to defend, indemnify and hold harmless Tactiks, its operators, employees, and contractors from any claims, damages, liabilities, costs or expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms.
  • Your violation of any third-party rights, including privacy or intellectual property rights.
  • Your operation of an unlawful business through the Platform.
  • Data uploaded to the Platform without proper consent or legal basis from the affected individuals.

10. Service Modifications and Termination

We may modify, suspend or discontinue any feature of the Platform at any time, with reasonable advance notice for material changes affecting paying customers.

We may terminate your account immediately if you:

  • Materially breach these Terms.
  • Engage in unlawful conduct using the Platform.
  • Fail to pay outstanding subscription fees after a 14-day grace period and notice.

You may terminate your account at any time from settings. Upon termination, your data will be retained per Section 4 and our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Illinois, United States of America, without regard to its conflict of laws principles.

Any dispute arising out of or related to these Terms or your use of the Platform shall be resolved through:

  1. Good faith negotiation between the parties for at least 30 days, initiated by written notice to legal@vantaristactiks.com.
  2. If negotiation fails, binding arbitration administered by JAMS (jamsadr.com) under its Streamlined Arbitration Rules. Arbitration may be conducted online or in Chicago, Illinois.
  3. Either party may seek injunctive relief in the courts of the State of Illinois for matters involving intellectual property or confidentiality, notwithstanding the arbitration provision.

You waive any right to participate in class actions against Tactiks.

This Section does not deprive you of any non-waivable consumer protections available under the laws of your jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will:

  • Notify you at the email address on file at least 14 days before the new version takes effect.
  • Where required by applicable law, seek your renewed express consent.

The "Last updated" date at the top of this page always reflects the version currently in force. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these Terms can be sent to:

14. Acceptance

By ticking the consent checkbox during registration and completing account creation, you represent that you have read, understood and agree to be bound by these Terms and by the accompanying Privacy Policy. If you are registering on behalf of a company, you further represent that you have the authority to bind that company to these Terms.

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